Forgot Password

The Forgot Password screen displays whenever the user clicks the Forgot password? link on the login screen.

The screen contains the following elements:

1. A Username or Email or Mobile Number field
2. A Cancel button
3. A Submit button, which is disabled by default

Clicking the Cancel button will take the user back to the login screen and a message will display.

In order to reset his or her password, a user will enter the username, email address, or mobile number associated with his or her account and click the Submit button.

If the user tries to retrieve the Password with Mobile number and if there are multiple accounts with the same Mobile Number then the user will be asked to verify the Country Code. The screen looks as follows:

1. Mobile Number field with Country code drop-down
2. A Cancel button
3. A Submit button

The user has to enter the Mobile Number along with the Country code in order to retrieve the password.

If the user cannot be found by the email address or mobile number, the application will redirect the user back to the login screen and display an error message.

If the user is found, he or she is forced to answer a previously set up security question before his or her password is reset.

The screen contains the following elements:

1. A field containing one of the user's security questions with a place to answer
2. A button to un-mask the contents of the field
3. A Cancel button
4. A Submit button, which is disabled by default

Clicking the Cancel button will pop up a window for the user to confirm that he or she would like to cancel the forgot password process.

Clicking No will close the popup and the user will stay on the security question screen. Clicking Yes will take the user back to the login screen and a message will display.

An error will display if the user answers the security question incorrectly and a new question will be presented. The error message will also explain the number of attempts remaining before the user gets locked out.

If Security Question Answers are invalid consecutively for 3 times, User status gets Locked.

If the third attempt to answer the security question fails, the user is returned to the Login screen and a message displays messages as:

The user gets notified with an email and text message about Invalid security answer attempts.

If the user answers the question correctly, and if the user has both Email address and Mobile Number specified in the application then the user will be directed to the Pick Your Delivery Method screen.

The screen contains the following elements:

1. By Mobile — Radio button when selected sends the password via text message to the Mobile
2. By Email — Radio button when selected sends the temprorary password via email
3. By Mobile & Email — Radio button when selected sends the password to both Mobile as a text message and to email
4. Cancel — Button when clicked cancels the Forgot Password process
5. Submit — Button when selected retrieves and sends the one-time password via user selected delivery method

After selecting the desired radio button, clicking on Submit will send the password to the user via selected delivery method.

If the user has only email address or Mobile number specified in the application but not both, then after the security question is answered the user is redirected back to the login screen and display a success message.

An email and/or a text message containing a temporary password will be sent to the user.

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Updated As Of Version 5.0.0.8